Overview

• Salary

  26,000,000 VND ~ 33,000,000 VND

• Industry

  Trading(Machinery), Trading(Electronics/Semiconductors)

• Job Description

  【Job Summary】
  Pre-Sales and Post Sales (Service) are both responsibilities (Pre-Sales 50% & Post-Sales 50% role) in the respective country.
  
  【Main responsibilities
  1. Pre-Sales activities
  - Work with the sales team to propose/offer correct products or solutions to SI/customers
  - Support system integrator (SI) and end-users to resolve application issues.
  - Support SI and end-users in offering complete solutions with robot, vision, and 3rd party integration
  - POC - Support SI / EU (End-user) for POC as well as work closely with the sales team to progress leads through successful POC
  - Manage and maintain solution centers and demo units: Operational, tidiness, safety & cleanliness
  - Render technical support to sales promotion activities such as hybrid webinars/seminars/roadshows & exhibitions.
  - Guide sales engineers on responses to market demands, requirements, and competition activities
  - Training - Conduct product, application training, and maintenance training for SI and end-users
  - Teamwork working and team player with department members to achieve team goal
  - Creating and maintaining strong relationships with channel partners, and customers, understanding their needs, and providing specialist support and solutions.
  
  2. Post-Sales/CS activities
  - Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.)
  - Work with RHQ & SEA countries to perform after-sales service to global customers
  - Attend service calls on-site or online within the expected turnaround time
  - Work with RHQ Service/technical team to identify root causes of technical issues, and support internal junior engineers to resolve customer's application issues.
  - Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
  - Proposal & quotations for spare parts and service support to channel partners and customers and ensure timely billings of service provided
  - Identifying opportunities for end users to promote sales of Parts & Services.
  - Identify potential authorized service partners to appoint and support customer
  
  【Company/Job Attraction】
  - We are a leading company of copy machines from Japan.
  - We just started to establish the new office in Hanoi last year, so you can work as a professional.
  - By using environmentally friendly products, the company is also contributing to environmental improvement in Vietnam. So you can contribute to the country's environmental problem as well.