【Posting Closed】 Customer Success Staff (IT/N2)ID:24905

This position is no longer available.

20,000,000 VND ~ 35,000,000 VNDDist 1about 1 month ago

Overview

  • Salary

    20,000,000 VND ~ 35,000,000 VND

  • Industry

    Software

  • Job Description

    【Job Summary】
    Responsible for Customer success staff

    【Main responsibilities】
    ‐Identify and address customers' core needs, and create and execute success plans (onboarding plans, schedules, etc.).
    - Support smooth service implementation and operations (conduct meetings with contract companies, provide company's usage training, etc.).
    - Understand decision-makers, decision-making processes, and develop scenarios for renewal until the next update, while working autonomously towards agreement on updates.
    - Collaborate with Account Managers and other teams for onboarding activities with large-scale customers.
    - Discover new onboarding methods and product use cases, share insights with the Customer Success team and sales, and provide feedback to development and product teams.
    - Other task will be assigned by manager.

    【Company/Job Attraction】
    - Full benefits package
    - Good career advancement opportunities
    - Opportunity to acquire technical knowledge and experience in the latest technologies

Qualifications

  • Requirement

    ＜Must＞
    ‐English:Intermediate Level (to internal communication, read documents)
    -Japanase :N2 holder (for Japanese client support)
    - You need to have one of these experience
    At least 3 years sales experience in intangible products.(Such as merketing, consluting, cloud service, SaaS and so on)
    At least 3 years IT-Communicator.
    At least 3 years service industry in office (conslutant, Restaurant or Hotel management and so on)
    ‐A hospitality minded individual (cdd has motivation of more attentive to the customer's needs)
    - Interested in construction tech

    ＜Prefer＞
    - Experience of working in Japanese company
    - Japanase :N1 level

  • English Level

    Intermediate Level

  • Other Language

    None

Additional Information

  • Benefit

    - Annual performance review: twice/ year
    - Performance Bonus for all staff
    - Patents and Inventions bonus
    - Bao Viet Premium Healthcare Insurance Package even during the probation period
    - Annual Health Check-up for all staff
    - 12 days annual leaves, + New Year holiday according to the Japanese calendar
    - Company trip, Year-End Party
    - Insurance in full gross salary
    - Gift for Tet/ Autumn Festival
    - Hot bonus when introduce members ( Referral )
    - Free coffee and Tea

  • Working Hour

    8:00 ~ 17:00

  • Holiday

    Sat, Sun, Holidays

  • Job Function

Related Jobs