Overview

• Salary

  20,000,000 VND ~ 35,000,000 VND

• Industry

  Software

• Job Description

  【Job Summary】
  Responsible for Customer success staff
  
  【Main responsibilities】
  ‐Identify and address customers' core needs, and create and execute success plans (onboarding plans, schedules, etc.).
  - Support smooth service implementation and operations (conduct meetings with contract companies, provide ANDPAD usage training, etc.).
  - Understand decision-makers, decision-making processes, and develop scenarios for renewal until the next update, while working autonomously towards agreement on updates.
  - Collaborate with Account Managers and other teams for onboarding activities with large-scale customers.
  - Discover new onboarding methods and product use cases, share insights with the Customer Success team and sales, and provide feedback to development and product teams.
  - Other task will be assigned by manager.
  
  【Company/Job Attraction】
  - Full benefits package
  - Good career advancement opportunities
  - Opportunity to acquire technical knowledge and experience in the latest technologies