Client Service Associate (Japanese Speaking)ID:25074
18,000,000 VND ~ 20,000,000 VNDDist 1about 1 month agoOverview
Salary
18,000,000 VND ~ 20,000,000 VND
Industry
Consulting
Job Description
【Job Summary】
Responsible for acting as a knowledge broker between our clients and Japanese industry experts. Your roles are two-fold:
- To identify Japanese experts with the most relevant experience to fill our client knowledge gap.
- To recruit Japanese experts proactively to expand our Japanese expert network.
【Main responsibilities】
- Review client project briefs to understand their knowledge gaps and conduct high-level industry and company research to identify the most relevant Japanese experts.
- Utilizing phone, LinkedIn, email outreach, and other tools to connect with experts
- Critically screening experts for their suitability and relevance to address a client’s needs with an emphasis on quality.
- Think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions.
- Spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients.
- Act as a knowledge broker between our clients and Japanese industry experts.
- Working on multiple projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation, and professional communication skills.
- A client service mentality, which means you are committed to going beyond your client’s needs to deliver true value.
【Company/Job Attraction】
- The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time, and project management.
- Learning and development programs include but are not limited to our onboarding boot camp, mini-MBA program, and step-up programs.
- Be part of a creative, entrepreneurial, and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement.
Qualifications
Requirement
<Must>
- Bachelor's degree or equivalent qualification.
- 0-3 years of work experience in client service or related roles.
- Fluency in Japanese, can use English for internal communication, and work in emails.
- Strong communication and interpersonal skills.
- Ability to perform high-level research and critical thinking.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
<Prefer>
- Intermediate and above proficiency in EnglishEnglish Level
Intermediate Level
Other Language
None
Additional Information
Benefit
- Social/ Health Insurance according to Law.
- Private medical insurance and competitive savings plan
- Sponsored health and wellbeing and team bonding activities
- Bonus/ Salary review per year
- 13-month salary
- Having Incentive for sales position
- Other allowance/ benefit as company policiesWorking Hour
8:30 ~ 17:30
Holiday
Sat, Sun, Holidays
Job Function
Please sign in.